Tag Archives: Jugaad Innovation

~ Mumbai Dabbawala (Tiffin) Service: System That Challenged Six-Sigma Management Standards!

by

2

Mumbai Dabbawala is world’s most efficient (tiffin supply chain) delivery service.   Just 5000 Dabbawallas (persons) every day collects & deliver over 200,000 lunch boxes at DIFFERENT  locations and return back empty tiffin from where it was collected (over 400,000 transactions per day) with zero or less than one mistake (99.999999 accuracy)  i.e. beating Six-Sigma Standards without using any technology/computers and high skilled management executives!!

dabbawala-2-gi

Mumbai Dabbewala Busy In Boarding Tiffin Boxes At Local Train

Dabbawala (‘Dabba’ means Tiffin in local  Marathi language and ‘wala’ means person) service, is awarded ISO 9001:2001 for quality management system standards and also received many national/International awards.

Dabbawalas do this job as Seva/Sewa , Inexpensive Selfless Service to Community and therefore they are respected in society.

Most of the Dabbawala have just high school certificates and not even a degree! They are successful on the basis of their Jugaad Innovation , discipline, common faith, team work, selfless service attitude(seva), helping each other, time management, hard work, using available resources, finding solutions to local challenges, and amazing business instincts.

Dabbawala never used any hi-fi management techniques, MBA executives, or books. Actually its the other way, now a days many reputed Business/Supply Chain Management institutes from India or Abroad are studying and training their executives to learn from Dabbawala using Computers and Technologies!!

Harvard university (Mumbai’s model of service excellence)  ,Cornell university (Mumbai Dabbawala Network)  and other reputed international institutes have already recognized it as excellent management and team work service.

Therefore, it’s just a myth that only reputed university management graduate can be a successful businessman, entrepreneur or service/supply chain executive!! Isn’t it??

Watch Short Documentary by Siemens on Mumbai Dabbawala

More information about History, Organization,  service, how they work and cost:

Visit my other Relevant Posts:

For more interesting posts , follow Globindian Blog @ Facebook and @ Twitter

Image credit: “en.wikipedia.org/wiki/Dabbawala”

Sources: Mumbai Dabbawalla website, Google Search, Youtube, Siemens company Youtube playlist, Wikipedia, Slide share, HBR, Cornell , and other hyperlinks in the post

~ Jugaad (जुगाड़) Innovation: From India To The World

by

8

Jugaad (जुगाड़), a Hindi word, which means innovative fix / creative solution in crisis / problem solving in available resources. Indians are known for their “Jugaad” practices. New term Jugaad Innovation is a result of using “Jugaad(u)” ability to solve technical/business problems and innovate.

jugg

Jugaad (Frugal) Innovation

An attitude of finding quick, creative, less cost, local market solutions in available resources, test locally and apply same solutions to other markets is roughly called as Jugaad (Frugal) Innovation process in world business community.

See interesting slide-show @ Jugaad (Frugal) Innovation from India:

Note: Please use next (>) button at bottom of slide above  to move to other slides  and watch using “Full screen/expanded” view to select hyperlinks on each slides. Click on “slideshare” to view at new window.

See my other relevant posts:

Image Credit: http://en.wikipedia.org/wiki/Tata_Nano

Sources: Slideshare, Wikipedia, Google search, Youtube, IBNlive, Mitticool, and other links provided in the post.

~ Reverse Innovation: New trend from Emerging to Developed countries

by

6

Globalization has changed the world faster than we used to think! In recent years, emerging countries (India/China/Asia/Latin America) had innovated many break-through technologies for their local needs and situation; such innovations  are now exported to the developed countries, this process is also called as Reverse innovation . By doing this companies are finding new markets for their products which is thus benefiting both developed and developing countries across the globe, so technically a win-win situation for all!

Definition of Reverse Innovation as per  Wikipedia:  “The process of reverse innovation begins by focusing on needs and requirements for low-cost products in countries like India and China. Once products are developed for these markets, they are then sold elsewhere – even in the West – at low prices which creates new markets and uses for these innovations.”

Mr. Vijay Govindarajan,   India born American professor and former top executive at GE has written a best seller book titled “Reverse Innovation: Create far from home, win everywhere”. In this TED talk Mr. Vijay  has discussed the term in detail and highlighted new trend in the world business. Some of innovations he discussed in talk are:

  • GE Healthcare India’s innovation regarding low-cost ECG machine for rural India which is now exported to developed country including US!
  • Jaipur foot/leg  – Low cost and affordable artificial foot for handicapped person even for animals (more details at their website HERE )
  • Heart Surgery : Incredible Innovation and initiative of low-cost but high quality Heart Surgery at Dr. Devi Shetty’s  Narayan Hrudayalaya Bangalore-India  (N.H. Hospital). Visit NH hospital website  and other initiative REVIVA
  • TATA Nano – TATA motor’s $2000 car ‘Nano’ which has changed the paradigm of car market and given new small car segment. Car will be exported in many countries including Europe and US. More at TATA Nano page
  • Ultra low-cost housing ($300 – $400) project in India for homeless.

Mr. Vijay Govindarajan on ‘Reverse Innovation’ at TEDxBigApple.

More detail talks on Reverse Innovation by Mr. Vijay :

My other relevant post : Jugaad innovation: From India To The World

Other references about Reverse innovations:

image credit: “en.wikipedia.org/wiki/File:Prof_Vijay_Govindarajan-1.jpg”

Sources: Google search, GE, CISCO, H Hospital, CISCO, Jaipur foot/leg, Wikipedia, Newsweek, Youtube, TED, Mckinsey, Facebook, Tata Nano, and other hyperlinks in the post.